Privacy Policy

Effective Date: 4 October 2026

This Privacy Policy explains how Tsakani Mkhabela Inc, trading as Sassy Creations, collects, uses, stores and protects personal information when you visit our website, purchase our products, contact us or otherwise interact with our business.

Sassy Creations is committed to handling personal information responsibly and in accordance with applicable South African privacy and data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who We Are

Legal Name: Tsakani Mkhabela Inc

Trading Name: Sassy Creations

Business Address:

Alverton, Stasie Section – Dishopong

Burgersfort, 1150

South Africa

Email: tsaksmk@gmail.com

Telephone: 072 926 2999

2. Personal Information We May Collect

Depending on how you interact with Sassy Creations, we may collect information such as:

Your name and surname
Email address
Telephone number
Billing and delivery address
Order and purchase information
Information you provide when requesting a custom product
Information you provide when contacting us
Information required to process or fulfil an order
Information relating to refunds, returns or customer support
Technical information about your interaction with our website, where collected by our website or service providers

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this policy.

3. How We Use Personal Information

We may use your personal information to:

Process and fulfil orders
Arrange delivery of products
Process payments
Provide customer support
Respond to enquiries
Process returns, refunds and exchanges
Produce customised products according to your requirements
Communicate with you about your orders
Maintain business and transaction records
Improve our products, services and website
Detect and prevent fraud or misuse
Comply with legal and regulatory obligations
Send marketing communications where permitted by law and where applicable consent has been obtained

4. Payment Information

Payments made through our website may be processed by third-party payment service providers, including Paystack.

Sassy Creations does not intentionally store complete payment card details such as full card numbers or security codes on our own systems.

Payment providers may process payment and transaction information in accordance with their own privacy policies and applicable laws.

5. Sharing Personal Information

We may share relevant personal information with trusted third parties where reasonably necessary to operate our business and provide services to you.

These may include:

Payment service providers
Courier and delivery companies
Website hosting and technology providers
Professional service providers
Service providers assisting with customer support
Government, regulatory or law-enforcement authorities where legally required

We do not sell your personal information to third parties.

We only seek to disclose personal information where there is a legitimate business, contractual or legal reason for doing so.

6. Website and Cookies

Our website may use cookies and similar technologies to help the website function, improve user experience and understand how visitors interact with the website.

Third-party services used on our website may also collect certain information in accordance with their own privacy policies.

You may be able to manage or restrict cookies through your browser or device settings. Some website functionality may be affected if cookies are disabled.

7. Marketing Communications

Where permitted by applicable law, we may use your contact details to communicate with you about Sassy Creations products, promotions, new products or other relevant business information.

Where consent is required, we will obtain the appropriate consent.

You may request that we stop sending you marketing communications at any time by contacting us at tsaksmk@gmail.com or by using an unsubscribe option where one is provided.

8. Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Retention of Personal Information

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and complying with legal or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely dispose of or de-identify it where appropriate.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Ask us to update your personal information
Object to certain forms of processing
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Raise a concern about how your personal information is being handled

Some requests may be subject to applicable legal requirements and limitations.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Sassy Creations is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

12. Children’s Information

Our website and services are not intentionally directed at children under the age of 18.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on this website with the effective date shown at the top of the policy.

14. Contact Us

If you have questions about this Privacy Policy or how Sassy Creations handles your personal information, please contact us: