REFUND & RETURNS POLICY
Effective Date: 4 October 2026
At Sassy Creations, we take pride in producing handcrafted products and want every customer to be satisfied with their purchase. Our returns and refunds are handled in accordance with applicable South African consumer-protection laws.
1. Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, please contact us as soon as reasonably possible. Please provide photographs and a description of the issue so that we can assess the matter.
Where appropriate, Sassy Creations may offer:
- repair;
- replacement;
- a suitable refund; or
- another remedy available under applicable law.
2. Incorrect Products
If we send you an incorrect product, please contact us as soon as possible. We will investigate the issue and, where appropriate, arrange for the correct product to be supplied or provide another appropriate remedy.
3. Change of Mind
Returns relating solely to a change of mind will be considered in accordance with applicable South African consumer law and the nature of the product.
Because many Sassy Creations products are handmade or made specifically for a customer, certain customised or personalised products may not be eligible for return due solely to a change of mind where applicable law permits this.
4. Custom and Personalised Products
Products made specifically according to a customer’s personalised requirements may be subject to different return conditions. This may include products with:
- personalised names;
- personalised dates;
- custom measurements;
- custom engravings;
- customer-selected designs; or
- other specifications requested by the customer.
Customers should carefully check all personalised information before confirming their order.
5. Products Damaged Through Customer Use
A return or refund may not be available where damage has resulted from misuse, incorrect installation, negligence, modification, normal wear and tear, or failure to follow reasonable care or usage instructions.
6. Refunds
Where a refund is approved, the refund will generally be processed using the original payment method where reasonably possible.
The time required for the funds to reflect in the customer’s account may depend on the payment provider or financial institution.
7. Return Shipping
Where a return is approved, Sassy Creations will communicate the applicable return arrangements and whether return delivery costs are the responsibility of Sassy Creations or the customer, depending on the circumstances and applicable law.
8. Digital Products and Online Courses
Digital products, downloadable resources and online courses are supplied electronically. Once access to a digital product or course has been provided, refunds may be subject to the nature of the digital product, the customer’s circumstances and applicable South African consumer-protection law.
Specific refund conditions may also be displayed on the relevant digital product or course page before purchase.
9. How to Request a Return or Refund
To request a return, replacement or refund, contact Sassy Creations and provide:
- your name;
- order number;
- date of purchase;
- product purchased;
- reason for the request; and
- photographs or other supporting information where relevant.
We will review the request and communicate the next steps.
10. Consumer Rights
Nothing in this policy is intended to remove or restrict any rights that a consumer may have under applicable South African law, including the Consumer Protection Act 68 of 2008.